Kay & Leo
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Terms and conditions

Last updated: September 7, 2026

1. Who we are and what these terms cover

These Terms govern the use of www.kayandleo.com and the services we offer on it: the book shop, the downloadable materials and the newsletter. The provider is Luminary Global Media LLC, with address at 1915 140th Ave NE #1664, Bellevue, WA 98005, United States, EIN 36-5172604, email contact@luminaryglobalmedia.com. You will find the rest of our identifying details in the Legal notice.

By using the website, subscribing to the newsletter, downloading a material or placing an order, you accept these Terms. We recommend keeping a copy. If something does not convince you, do not use the corresponding service and write to us with your questions.

When we sell to consumers residing in Spain or in the European Union, the consumer-protection rules of your country also apply (in Spain, Royal Legislative Decree 1/2007, the General Law for the Defense of Consumers and Users). Nothing in these Terms limits the rights those rules grant you.

2. Who can use the services

To buy in the shop or subscribe to the newsletter you must be at least 18 years old. The books are designed for children aged 4 to 9, but the contractual relationship is always with the adult who buys or subscribes. See our Child protection page.

3. Newsletter

By subscribing, you will receive series news, activities, ideas for talking about money with children and, occasionally, offers by email. We will ask you to confirm the subscription from your inbox (double opt-in). You can unsubscribe at any time from the link included in every message or by writing to us. The processing of your data is explained in the Privacy policy.

4. Downloadable materials

The free materials are delivered under the license described on the Intellectual property page: personal, family or own-classroom use, with no resale or redistribution. To access some materials we will ask for an adult's email address. We reserve the right to modify or withdraw the materials at any time.

5. Buying books in our shop

5.1 How an order is placed

  1. Add the books you want to the cart.
  2. Enter your delivery and billing details.
  3. Review the order summary: products, price, shipping costs, taxes and estimated delivery time.
  4. Confirm the payment. By pressing the confirmation button you accept an obligation to pay and the contract is formed.
  5. You will receive a confirmation email with the order details and a copy of these Terms.

If you spot an error in your details before confirming, you can correct it in the form itself. If you spot it afterwards, write to us as soon as possible.

The contract is concluded in Spanish (or in English, if you buy from the English version of the website). We keep a record of the order and you can request a copy.

5.2 Prices and taxes

Prices are shown in euros and include the applicable taxes for shipments within the European Union. Shipping costs are indicated separately and shown before you confirm the order. We may change prices at any time, but changes do not affect orders already confirmed.

If you request shipping to a country outside the European Union, import duties, taxes or fees may apply at destination, which are your responsibility and beyond our control.

In the event of an obvious pricing error (for example, a manifestly derisory price due to a technical fault), we will let you know and you may confirm the order at the correct price or cancel it with a full refund.

5.3 Payment

We accept the payment methods indicated during checkout, processed by Stripe. We do not store your full card details; the payment gateway processes them under its own security measures. The charge is made when the order is confirmed.

5.4 Availability

If a book is unavailable after your order is confirmed, we will let you know within 5 working days at most and refund the amounts paid for that item, without delay and in any case within 14 days. If the order includes other items, you may choose between receiving them or cancelling the entire order.

6. Shipping and delivery

  • Orders are shipped via [TRANSPORTISTA] to the address you provide. It is your responsibility that it is correct and complete.
  • The estimated delivery time is shown during checkout. Unless another one is indicated, we will deliver within a maximum of 30 calendar days from order confirmation. If we cannot meet that deadline, we will inform you and you may cancel with a full refund.
  • The risk of loss of or damage to the book passes to you when you, or a person designated by you, receive it.
  • If the package arrives damaged, note it on the carrier's delivery slip if possible and write to us within 48 hours with photographs. We will replace it at no cost.

7. Right of withdrawal

If you are a consumer, you may withdraw from the purchase without giving any reason within 14 calendar days from the day you receive the book (or the last book, if the order is delivered in several parts).

How to exercise it. Send us an unequivocal statement to contact@luminaryglobalmedia.com or by post to the address in section 1. You may use the form in the Annex, although it is not mandatory. It is enough to send the communication before the deadline expires.

Returning the product. You must return the book to us without delay and, at most, within 14 days of notifying us of the withdrawal, to the address we indicate. The direct cost of the return is borne by you. You are only liable for any diminished value of the book resulting from handling other than what is necessary to check its nature and characteristics; a book read with care can be returned, a book that has been drawn on or has torn pages cannot be returned in the same condition.

Refund. We will refund all payments received, including standard shipping costs, without delay and within 14 days at most from when we learn of your decision. We may withhold the refund until we receive the book or until you prove you have sent it. We will use the same payment method you used, unless we agree otherwise.

Exceptions. The right of withdrawal does not apply to paid digital content whose download or execution has begun with your express consent and acknowledgment that you lose the right, nor to personalized products (for example, copies dedicated at your request). The free downloadable materials are not subject to this section.

8. Legal guarantee

The books we sell must conform to what is described on the website. If you are a consumer residing in Spain, you have a legal conformity guarantee of 3 years from delivery (in other EU countries, at least 2 years). If a book has printing or binding defects or any lack of conformity, write to us: we will replace it or, if that is not possible, refund you. Wear from normal use and damage caused after delivery are not covered.

9. Purchases on Amazon and other retailers

When you buy a Kay and Leo book on Amazon or from another retailer, the contract is concluded with that retailer and governed by its own purchase, shipping, return and warranty conditions. We are not part of that transaction, although we will be happy to help if you have a question about the books' content.

10. Content you send us

If you send us photographs, reviews, comments or messages for publication (for example, a photo of your child reading a book for our social channels), you grant us a free, non-exclusive, worldwide license to reproduce and display them on our channels, crediting you as the author if you wish. You warrant that you have the right to send them and, if minors appear, that you are their mother, father or legal guardian and consent to their publication. You may ask us to remove a piece of content at any time.

11. Prohibited uses

It is prohibited to use the website or the services in an unlawful or fraudulent way or one that harms third parties; to place false orders or orders with someone else's payment details; to extract content in an automated way; and any other conduct described in the Legal notice. We may cancel orders, subscriptions or access in the event of use contrary to these Terms.

12. Intellectual property

All contents of the series and the website are protected. Buying a book gives you ownership of the copy, not of the rights over the work. See the Intellectual property page.

13. Liability

The Kay and Leo books and materials have an educational and entertainment purpose. They present basic concepts of money, saving and choice adapted for children and are not financial advice. Each family's economic decisions are the responsibility of the adults.

We are liable for damages caused by our breach under the terms established by law. We are not liable for damages caused by circumstances beyond our reasonable control, nor for those arising from a use of the website or the products contrary to these Terms. Nothing in this section limits our liability for willful misconduct, gross negligence, personal injury or any other case in which the law does not allow it to be limited.

14. Changes

We may update these Terms. Changes apply to orders and subscriptions made after their publication; orders already confirmed are governed by the version in force at the time of purchase.

15. Applicable law and dispute resolution

These Terms are governed by Spanish law. If you are a consumer residing in another European Union country, you keep the protection of your country's mandatory rules and may bring proceedings before the courts of your place of residence.

If you have a problem, write to us first at contact@luminaryglobalmedia.com: almost everything is resolved by talking. If we cannot reach an agreement, you may turn to the consumer bodies of your region or to the accredited alternative dispute resolution entities in your country.

For users residing outside the European Union, and in matters not covered by mandatory rules, the law of the State of New Mexico (United States) applies.

16. Contact

Luminary Global Media LLC · contact@luminaryglobalmedia.com · 1915 140th Ave NE #1664, Bellevue, WA 98005, United States.

Annex: withdrawal form

(You only need to complete and send this form if you wish to withdraw from the contract.)

To the attention of Luminary Global Media LLC, 1915 140th Ave NE #1664, Bellevue, WA 98005, United States, contact@luminaryglobalmedia.com:

I hereby inform you that I withdraw from my contract of sale of the following good:

  • Order no.: ______________________
  • Received on: ______________________
  • Consumer's name: ______________________
  • Consumer's address: ______________________
  • Signature (only if submitted on paper): ______________________
  • Date: ______________________